To ensure all Vital Hospitality Group staff working are competent in all aspects of incident report writing and are aware of their responsibilities on accurate reporting on all incidents they are involved in.
Customer Service
Objectives:
- Understanding the importance of customer service
- Handle different types of customers
- Practicing Compliant Handling
- Discovering Techniques to cultivate and maintain customer relationships
Outline:
- Reason why Customers leave
- Customer service
- Handling Customers and their complaints
