Our clients and us are committed to the responsible service and consumption of alcohol. This RSA policy outlines our clients and Vitals’ expectations of behavior for all Patrons and staff. With you working at any venue/club you agree to abide by this policy and guidelines and understand that any breaches of the approved RSA Policy or allowing patron inappropriate behavior that results in excessive consumption of alcohol may result in Vital taking disciplinary action.
- All employees MUST produce their RSA Competency Card if requested by management or OLGR/Licensing Police.
- All employees including Managers must follow the RSA Policy & Procedure
- Every employee working at any venue/club is responsible in identifying patrons that are affected by alcohol, this includes anyone who may not be serving alcohol ( YOU)
- Once identified that a person is showing noticeable signs of being affected by alcohol the Manager on duty needs to be notified If required depending on the situation and the current RSA procedure in place at the site. Some sites the RSA marshal or guard will make the decision themselves based on their observations.
- All employee are to refer to any RSA issues as ‘person becoming affected by alcohol’ and or showing signs of intoxication.
- The Manager on duty may decide the patron is not affected by alcohol and may choose to continue to serve alcohol. The responsibility of this decision then falls back on the Manager. Manager will explain to the Employee what their assessment of the patron was, this forms part of staff development.
- Patrons who have been identified as being affected by alcohol cannot stay on premises and cannot be offered non-alcoholic beverages or food as an alternative.
- When engaging a patron for showing signs of Intoxication to a patron, you will: Introduce yourself to the person and tell them your name and your role, and ask them their name.
- Approach the person in a friendly and respectful manner. Patronizing or authoritarian attitudes can often evoke anger and make the person aggressive – this is a common response to threats to one’s dignity and self-respect.
- Try not to speak to the person in front of others.
- When talking to the person: use their name; use slow, distinct speech; use short simple sentences; avoid emotion and involved discussions; use appropriate eye contact (limit for cultural reasons) ; and adjust speaking pace to match the patron’s.
- Give a clear, concrete statement that by law they cannot be served another drink.
- Give a clear instruction that the person must leave the premises. If necessary, guide them to the exit, ensuring that they have their personal possessions with them.
- Always offer the patron a safe passage home by offering to call them a taxi etc. This needs to be logged in the security log.
- Notify your supervisor or if required the hotel management to ensure the patron does not return to the premises.
- If the Patron refuses to leave requests further assistance from another security staff member and or have the Duty Manager to speak with the patron to avoid any physical removal if required.
- If the patron is refusing to leave, advise them the police maybe called and they will be facing a $550 fine for failure to quit a license premises.
- If you are working one out at the venue, you are to advise the person/s that they have been cut off from the bar and if they refused to leave you need to advise them the police will be called and that they maybe liable for a $550 fine for failure to quit from a licensed premise and possibly receive a ban from the venue for a period of time. If they still won’t leave wait for the police to arrive to assist if required.
- Staff are reminded that the existing provision of the Liquor Act 2007 remains that under section 77 (2) a licensee, their staff, or agent of a licensee or a police officer retains the authority to turn out of or refuse admission to any person who maybe intoxicated, quarrelsome, disorderly or whose presence on the licensed premise renders the licensee liable to a penalty under the Act. Section 77 (5) of the act allows for such reasonable force as necessary to be used in turning out a person under these circumstances.
This RSA policy and guidelines will be reviewed and updated when required
