Assertive Communication & Situational Awareness Tool Box Talk

Communication is the process of passing information and understanding from one person to another?

SOP’s is a type of verbal communication?

Person to Person communication is a form of written communication?

Body language is a type of non-verbal communication?

Assertive communication is to assertively, clearly and calmly express what you want without being passive or aggressive? 

When communicating with others it is good to maintain good posture, keep eye contact, listen, acknowledge the other person and ask questions to clarify and show understanding?

Thinking about your needs, talking over people, bullying others and looking out for yourself are examples of passive communication?

Situational awareness is knowing what is going on around you within your immediate vicinity?

Staff complacency is one of the best ways to improve workplace productivity, quality and safety?

Having a shift briefing with Security Supervisor and Venue Licensee/Duty Manager, following procedures and managing your work area are all strong examples to contribute towards maintaining secure and safe workplace?

Hazard is something that can cause harm, for example electricity, chemicals, working up a ladder, noise, a keyboard, a bully at work?

Risk is the chance that any hazard will actually cause somebody harm.